Frequently Asked Questions

 
[fa icon="plus-square"] Are Biotix tips autoclavable?
All of our products are certified to be free of detectable RNase, DNase, Nucleic Acids, Endotoxins and PCR inhibitors. If an additional level of purity is required we recommend purchasing our pre-sterilized product. If your procedures require autoclaving please use the following recommended settings:
  1. Set Autoclave for 121 degrees celcius, 15 psi (1 atm) for 15 minutes
  2. Do not use a dry cycle as this may distort the tips
[fa icon="plus-square"] What is the shelf life of Biotix products?
The shelf life of Biotix products is 5 years from the date of manufacture. This expiration date is found on the label located on the pack box. It is represented by an hour glass and in year month format.
[fa icon="plus-square"] What is “Pre-Sterile”?
Biotix “Pre-Sterile” tips undergo electron beam radiation post manufacturing. Electron beam radiation is the bombardment of high energy electrons causing a cascade through the target material (in our case tips and tubes). These loose electrons destroy DNA and reproductive capabilities of microorganism.
[fa icon="plus-square"] Where do we ship from?
We ship from San Diego California. Please refer to the UPS website which gives estimated shipping times from our facility.
[fa icon="plus-square"] Where are Biotix products manufactured?
Biotix Manufactures our products in Mexico in an ISO9001:2015 certified manufacturing facility.
[fa icon="plus-square"] How can I request a Certificate of Analysis or Specification Sheet?

You can find all of the Biotix Certificate of Analysis’s here. If you are looking for a Neptune Certificate, you can find them on our Neptune Scientific Website.

Looking for a Product Specification Sheet? You can find each specification sheet for every product by clicking on their respected product page and choosing the right product number. Browse Products Now

[fa icon="plus-square"] Do you have additional questions?
Head to our contact us page so that we can match you with the correct expert. 

Contact Our Main Office:

Phone:+1 858-875-7676 
Mon-Fri 6 am-5 pm (PST) 
Email: csr@biotix.com


Helpful Links

Pricing

Have a question about pricing? Contact your local sales representative here

Technical Questions

Please submit any issues you may be having or technical questions here

CofA's

Looking for a Quality Certificate? Search for yours here

Questions About Delevery

Contact customer service by emailing us at csr@biotix.com