BIOTIX is committed to being transparent about how we collect and use personal data and to meeting our obligations.

This Privacy Policy describes the type of information that we collect from you, what we do with the information collected from or provided by you, and how you can update and control the use of information you provide. This Privacy Policy also applies to personal information we obtain through email communications, our online channels (including other websites, online shops, mobile applications, and social media websites that reference this Privacy Policy) and to personal information you provide us offline, e.g. at trade shows or sales exhibitions, when you place an order over the phone, or when you contact our customer service.

Use of this website and the matters addressed by the Privacy Policy are subject to the BIOTIX Terms and Conditions of Use available here.

[fa icon="plus-square"] What Personal Data do we collect?

Personal Data is any information relating to you or that we can otherwise link to you. The Personal Data that we collect includes:

  • Contact information, such as your full name, company name, company address, phone numbers, fax numbers, and email address;

  • Information used to create an online account (e.g. username, password);

  • Your profession; your (professional) fields of interests; employer;

  • Further information obtained in relation to a project or contractual relationship with Biotix, such as persons to whom purchases have been shipped, including address and phone number;

  • The content of emails you have sent to BIOTIX and of other messages posted by you 

  • Non-personal information on the company you work for or with which you have a relationship, such as its industry, sector, location, purchase and customer history, etc.

[fa icon="plus-square"] How do we collect your personal data?

Biotix receives and stores information that you provide through the website. You provide information to BIOTIX when you undertake actions such as: search the website, contribute submissions, establish an account, sample a product, or communicate with customer service.

Certain information is automatically received and stored whenever you interact with Biotix and/or the website.

The website and BIOTIX Online Channels may use “cookies” and comparable technologies to obtain information when a web browser accesses the website. For more information on cookies please see our Cookies Policy.

We may receive information about you from publicly and commercially available sources, such as public databases, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties including, for example, Business Partners (as indicated below), sub-contractors in technical, and delivery services, advertising networks, analytics providers, search information providers, data brokers, or aggregators.

[fa icon="plus-square"] How do we use your personal data?

Biotix may use the information collected to process, evaluate and respond to your inquiries or requests. This information is to help provide you a more personal user experience when interacting with our website. We will use this information to communicate with you to make suggestions and recommendations about goods or services that are of interest to you.

[fa icon="plus-square"] How long do we keep our personal data?

Biotix will retain your personal information for as long as necessary under the following criteria:

  • For as long as we have an ongoing relationship with you
  • For as long as we have (potential) obligations towards you, or you towards us
  • As required by legal obligations we are subject to
  • As advisable in the light of our legal position
  • As appropriate to fulfill our business needs or protect our business interests
  • As otherwise stated to you when your personal information is collected.
[fa icon="plus-square"] How do we keep your personal data secure?

We have implemented reasonable and appropriate technical and operational security measures to protect against the loss, misuse, alteration, or destruction of the information under our control.

Only authorized personnel of BIOTIX and of our third party service providers are provided access to personal data and such access is granted only to persons who need to have it to perform their tasks. These employees and third party service providers are bound by confidentiality obligations.

We do not sell your information to third party sources.

[fa icon="plus-square"] Information, Correction and Deletion

To the extent provided by applicable data protection laws, you may have the right to:

  • Request access to certain personal data we hold about you and correct or update it
  • Obtain a copy of the personal data you provided to us or request us to transmit such data to another recipient
  • Restrict or object to the automated processing of your personal data or of other processing of your personal data on legitimate grounds relating to your particular situation, or demand that your personal data be deleted, if it is no longer relevant or justifiable that we keep it
  • Withdraw your consent at any time if you have granted us explicit consent to process your personal data for a particular purpose.

If you would like to make a request to access, review, or correct the personal data we hold about you, please fill out the online form here.

You may opt out from direct marketing emails by clicking the “unsubscribe” link included in all our marketing emails.

You may also anytime free of charge request to opt-out from direct marketing communications or exercise any other data subject right available to you under the applicable data protection laws, by contacting us.

How to contact us

Should you have questions or concerns relating to this website or the use of your personal information hereunder, please contact us hereDepending on your location, you may have the right to file a complaint with a competent data protection supervisory authority  if you are not satisfied with our response.